Hindustan Petroleum Corporation [HPCL] — Payment not received by gas agency

Address:

D2-7,POPULAR NAGAR, WARJE MALWADI, PUNE

I booked HP GAS on 31Dec 2019
Paid the amount by using debit card through the link sent by them as follows

MESSAGE RECEIVED : ( HPGas BkngNo 501404 Con 603635 Bkng Clrd 28.Dec.2019 MS ATISH GAS SUP OTP 8804 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill )

My amount was debited from my bank by using my debit card.

Then I got following massage :

( On 31Dec2019 11:24AM We confirm receipt of the online payment made for Rs 721.50 against Refil Booking No: [protected] for LPG Refil. You will get your LPG Refil shortly.

Then I went to our HP gas agency ATISH GAS KOTHRUD PUNE

He said payment not received

Then I booked another cylinder and paid cash payment. He said I will get back my online payment.

So many times I visited his office gave bank details of payment debited as per BANK PASS BOOK ENTRY. As follows

[protected] To ECOM[protected] HPCL LPG SBU EC - 721.50

He just asking always more details of transaction.

Bank says this is only information BANK PASS BOOK ENTRY.

Please help me and oblige.

So far I have not received the amount.

Thanking you

SMITA DESHPANDE
[protected]