Hindustan Petroleum Corporation [HPCL] — Regarding timing issue

My bike got dried the nearest bunk around me is hp coco agency the dealer name is Ravichendran, I just asked one of is employee to fill the petrol in my bike but he said the is closed so come back in the morning, what kind of service is that, so I walked pushing my bike to another bunk and they fill the in my bike, Is that the HP petrol agencies are running for just 12hours or 24 hours, but I saw it in a board that the bunk timing is 24 hours, so please kindly take necessary action against the bunk which is located in Tamil Nadu, tirupur district.