Hindustan Petroleum Corporation Limited — Force to buy new gas connection for aadhar card linked.

Address:	Faridabad, Haryana
Website:	myhpgas.in/myHPGas/HPGas/GiveFeedback.aspx

Dear Sir, Myself Jyoti Sharma, and my consumer no is 628555. We want to do complaint against HP Gas agency regarding miss behave, miss guiding to customer for his own personal interest, late delivery which is a problem facing by us. This agency named "M/s SUMIT ENTERPRISE", Shop No-313, Main Market, Sector-7-A, Faridabad (Haryana[protected]. My old dealer name is “ALLIED AGENCIES”, 3C-64, B.P N.I.T, Faridabad Doc. No- 1001162, Dealer Code- 965380 I am a consumer of HP from 27 Oct 1999. Your dealer ALLIED AGENCIES had cylinder his agency to Hindustan Petroleum and SUMIT ENTERPRISES has took over all the connection of ALLIED AGENCIES. We had requested to owner of SUMIT ENTERPRISE to change our name in your record, so that we can linked our consumer no with bank account for taking subsidiary benefit. As per Govt Sector guidelines, we can request to our current distributor to change the name of consumer in his record, but he refuse to change the name in his records after visiting four times. Even we have given them all valid id proof, legal affidavit for District court of Faridabad. End the end when I complain against this agency in HP customers complain cell, then they agree to change my name in company & their own records. But we refuse to make new consumer card with changed name and miss behave with us with very rough language, showing his power that he will stop our gas supply and do not allow us to take gas from any of your HP agencies. From last six months we have not received any gas supply from hp due to his negligence & miss guiding customer for his personal monetary benefits. As a consumer:- 1. We want to know that why this SUMIT ENTERPRISE agency is doing business of two agency under single one godown & office ???? 2. What is the HP norms requirement to merging to gas agency ??? 3. How owner of this agency not following rules & regulation of Hindustan petroleum for customer convenience ??? 4. How can your distributor can stop gas supply of Hp consumer, by his own power ???? 5. Why hp local representative/ASM is not giving license to new gas distributor to avoid this type of discrepancy ??? 6. Why distributor will deny to deliver gas cylinder in home ??? 7. Will Hp will take the responsibility of this mental harassment to his customers ??? Please do the needful for us taking action on this company. we are really frustrated by the service and miss behave with all consumers. We will request you to take appropriate action against this type of power full gas distributors, who believe that they are supreme than the company. Otherwise I do not have any option to file a complaint with the Consumer Forum as you are protected under the Consumer Protection Act of 1986. The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to YOUR deficiency in services. We look forward to your prompt action. Regards, Jyoti Sharma [protected] N.I.T Faridabad. [protected]@ecocatindia.com