Hindustan Wellness — harassed by not collecting the sample and keeping patient on fast for 15 hrs

Address:

H. No. 11 Bihari park, Delhi road, N D -62, New Delhi, Delhi

I've booked a test for my mother aged 68, thru hindustan wellness and they assured the time of sample collection by 7.15 am on 27.03.19 but their executive not collected the sample till 10.30 am. Every time i called him he made lame excuses to me that he is on the way and coming in 5 mins. I called at customer care but no satisfactory reply received.
My mother has been harassed as she was on fasting for 15 hrs.
My order booking id is [protected]