My wife tested positive. As per above order certain tests were requested. We were given only partial reports. Reports for Serum Fretnin and Blood Group not provided till date.
Serum Fretnin is an important test for treatment of Covid. Fortunately she got treated based on other reports and she is recovering. Supposing this test report was critical, requiring immediate attention, in the absence of this report, I could have lost my life.
My experience with customer care is horrible. Nothing but liars. Emails response, they just raise a Ticket. No response.
If you can avoid it, don't go near this company. Besides the fact, the company even lacks the grace of refunding the money they have charged you.
Maj Gen P K Janmeja
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