[Resolved]  Hire in Global — National Highways Authority Of India [NHAI] Toll Plaza management at Faridabad-Agra highway for entry from Delhi

At about 1130 hrs, today ie 22 Aug 21 while travelling to Faridabad from Delhi in my car DL8CX6250, I stopped at the above Plaza to pay the toll. The reader seems to have had some problem since it read it as Black Listed, despite my tag wallet having a balance of Rs 500. I told the counter superviser so as he was demanding Rs 52 which seems to be the penal toll.
I was asked to move and stop ahead, where another person checked my car number with his APP and confirmed that there was balance and hailed for the portable scanner not readily available. I told him that the system at the gate is faulty and I wold not lie about the balance to which he suddenly erupted that he was not not an SC/ST but a Gujjar, the relevance of which I did not understand.
I came away after this but may I request you to take action to make the staff courteous in their behaviour.

Cdr K Raghav(Retd)