H&m — Ill mannered billing person

Address:

Select citywalk Saket Delhi, India

I had a horrific experience in H&M select citywalk delhi India. One of my friend was on billing counter waiting in line for more than 30 minutes due to slow billing and less experienced person was working on billing counter but once it was my friend’s turn he (Nishant Srivastav ) who was billing executive of the brand refused to bill him and asked to connect to another line where he would need to wait for another 30 minutes so my friend asked why the person in front of him was billed if the line was closed and why did they not informed earlier then the billing executive started talking in very unprofessional way and abused my friend he even threatened my friend to hit him and even came out of the counter to hit him but was stopped by people at the site . I have been shopping in H&M and was never disappointed but this time it gave my a shock and will never visit the company again.

Being a multinational company its suggest to hire only educated people for the service who know how to handle the customers . Your executive like Nishant Shrivastav ruin this reputation company holds. The incident took place on 7th January 2023 around 5:30 pm we reported this to manager but their was no action taken and more than money its a humiliation we have to face.

So please hire someone who have sense to talk and also a good management so queue is not holded for long and billing is handled faster specially for delhi saket select city branch as never had any experience like this in any branch before .

Apart from this even the fitting room queue holded longer because again because of poor management and less staffing.

This incident gave a shock to me as I asked my friend for help and he had to face this.

I am also going to report this threat to legal areas as its my job to let the company know about employees behaviour.

If any proo[censored]s need please check your cctv footage for 5:15 pm to 5:45 pm

Please take action !