Home Shop 18 — I'm complaining about product delivered by homeshop18 and their representatives response to complain

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.homeshop18.com

I ordered a makeup kit from homeshop 18 and it was in a bad condition also the products seem to be really cheap they were all unpacked, i'm not sure weather they are used. and when i complaint regarding same the complaint dept took my complain as a joke they were making fun and refused to return stating some new policy they made. i'm really annoyed with the unethical way they talked . date of incident[protected] date of receiving product[protected] i donot have deatils of the executive i talked to. they refused to refund though the products cannot be used as they aren't good quality, just allowed exchanged but the exchange is not done its just a matter of saying they send the same pack again as i have faced this problem in past also.so please resolve my problem this time.i am hoping for your action.