[Resolved] Home Shop18 — complaint regarding incomplete product.

soniyasharma

from Patiala, Punjab

Website:

WWW.HOMESHOP18.CPM

I have purchased nutriglow maha dhamaka skin care combo with massager.. From hs 18 dated 24.05.2018 : order no - [protected]
Package got delivered on 28.05.2018, when i opened it, there were 7. Items missing, below are the description:,

Not received items
1) gold radiance booster facial foam
2) gold ultra rich day protection
3) youth rediance 2in1 gold srub+pack
4) gold rediance protect night serum
5) ultra rich under eye roll on
6) complete color correction cream
7) gold body polisher shimmer
I have contacted customer care on same time (28.05.2018) they have confirmed that i will get the resolution, however have not got any details from their end. I dont know what to do now.

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Jul 3, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

HomeShop18 Customer Care's response Hi Soniya,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging product reverse pick up within 2-3 working days from your registered address and thereafter will initiate the replacement accordingly within 7-8 working days.

For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Shubhra Singh