Home Shop18 — Shagun 11 jewellery items by sanskruti. | |||||
I ordered for product Shagun 11 Jewellery Items By Sanskruti. from home shop18 has been delivered on[protected]. My order no[protected]. but its found 3 items are missing. 01. First Row first set Mangtika 02. Mangal Sutra 03.Ear ring After booking a complain by order no[protected] they delivered the mangal sutra only on 4th jan 2016. Again after booking a complain on 4th jan by order no[protected]. today 16th jan we received a parcel with same mangal sutra. still below items are missing 01. First Row first set Mangtika 02. Ear ring. Really pathetic. We had several conversation with the customer care. in last 15 days. and till we didn't received the exact item. So bad experience. will never go for any shopping from homeshop18 and also will not suggest anyone for home shop product. Was this information helpful? | |||||
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HomeShop18 customer support has been notified about the posted complaint. | |||||
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Warm greetings from HomeShop18!
We would like to thank you for your feedback and for helping in reflect on the things we haven’t been doing very well. Please do accept our sincere apologies for the inconvenience caused.
At HomeShop18, there is a continuous upward climb for perfection but unfortunately and much to our dismay, on this particular occasion we have failed to live up to the expectations. It is a matter of great pride when we ensure that, day after day, our customers are satisfied at all stages of the online shopping experience! Your feedback has been forwarded to the concerned team and we assure you that we will do all we can in our scope to improve and provide more efficient services!
The relationship and bonding you have shared with us at HomeShop18 is very important to us. It is solely because of good Samaritans like you that we keep growing and learning from our mistakes. You deserve the best on all occasion and words cannot express how sorry we are for having faltered.
If you have any further questions or comments, please do not shy away from sharing them with us.
We would not be able to survive had it not been for the trust, patience and incredible support we receive from you! HomeShop18 will forever be indebted to you.
Regards!
Team HomeShop18