Homeocare International — No proper reason for lockdown period

I have bad experience with homeocare international, visakhapatnam. actually i took 1 year medicine from last year december'2019. yesterday i have visit clinic for lock down (20/03/2019 to 31/05/2019) period there is no service provided. everyone in a pandemic situation, so i requested to consider 2 months extend, but there not convinced, they only consider money not service