Address: | Kolkata, West Bengal, 033 |
I have booked Stylish Fashionable Sarees by Zoha vide Homeshop 18 Order No.[protected] for Rs.2398 including shipping charge of Rs.99/- on 08.01.2016. The same was delivered by Delhivery awb [protected] on 12th January, 2016 and I have duly paid Rs.2400/-. However, on opening the packet, I found that all the three sarees are defective with loose threads coming from all corners of the sarees.
Please refund the amount immediately. Was this information helpful? |
Warm greetings from HomeShop18!
We would like to thank you for your feedback and for helping in reflect on the things we haven’t been doing very well. Please do accept our sincere apologies for the inconvenience caused.
At HomeShop18, there is a continuous upward climb for perfection but unfortunately and much to our dismay, on this particular occasion we have failed to live up to the expectations. It is a matter of great pride when we ensure that, day after day, our customers are satisfied at all stages of the online shopping experience! Your feedback has been forwarded to the concerned team and we assure you that we will do all we can in our scope to improve and provide more efficient services!
The relationship and bonding you have shared with us at HomeShop18 is very important to us. It is solely because of good Samaritans like you that we keep growing and learning from our mistakes. You deserve the best on all occasion and words cannot express how sorry we are for having faltered.
If you have any further questions or comments, please do not shy away from sharing them with us.
We would not be able to survive had it not been for the trust, patience and incredible support we receive from you! HomeShop18 will forever be indebted to you.
Regards!
Team HomeShop18