Homeshop18 — celconmob. c349* software problem

hello sir, maine depsember me new mobile celcon 349* set 3combo pack liya hai usme mere mob. me software problem aaya hai jab main kisi ko call karta hu to vo dialled number me dikhta ni hai aur missed call bhi ni dikhata hai hai aur kuch bhi setting apply ni hota hai aur phone memory me massage save ya contact hai vo Delete nahi hota hai . aur bina memory card ka mobile on ni hota hai.. mera mob no [protected] hai.