Homeshop18.com — Money not refunded after two months

Address:

Gautam Buddh Nagar, Uttar Pradesh

Sir

I have place an order with homeshop18.com with order No.[protected] for a quantity of 3, but only one quantity was delivered. I have made a complaint with homeshop18.com with ticket No.[protected] and asked for refund for another 2 quantites. The ticket has been closed stating that money has been refunded on 12th May, but till date i.e 25/06/2014, the money was not been refunded. In between I have called 30 times to homeshop18.com and only to gett the assurance to wait for 48 hours. After 2 months also that 48 hours didnot come. Finally on 15/06/2014 one of the executive asked me to send the credit card statement and I did it the same day but they didnot refunded the amount till date as asking to wait for 48 hours. On two ocassions I have talked with the supervisor but they are also asking for 48 hours, so the 48 hours didnot come after 192 hours also. They amount suppose to be refunded is Rs. 3998 and it seems that homeshop18 is not bothered about the customer and only trying to cheat the cumstomer.

In this regard I request you to forwardd my complaint to the CEO of homeshop18.com for an amicable solution

thanks
Arun