[Resolved] Homeshop18 — complaining for product 26pc ghar sajao combo | |||
I had booked above product on 09.11.2018 and the same order was delivered on 14.11.2018. On opening it was found that supplied packet was containing only 25 items instead of 26 and product quality is also inferior. The said product is not upto the mark and publicity. Totally fraud. I hereby cancel said order and request you to refund my money at the earliest and send your delivery boy to take back this product items. Regards Om pal singh Was this information helpful? | |||
Dec 26, 2018 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. Verified Support Nov 15, 2018 HomeShop18 Customer Care's response Dear Mr. Om Pal, Please accept our sincere apology for the issue you had to face related to the product. As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly allow us 2-3 working days for better assistance. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Meenu Malhotra Verified Support Nov 23, 2018 HomeShop18 Customer Care's response Dear Mr. Om Pal, Please accept our sincere apology for the issue you had to face related to the refund. In regards to your concern, we would like to inform you that your Refund worth INR 1799/- has been processed, dated 22-Nov-18. Henceforth we would request you to contact your bank for more information. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Meenu Malhotra | |||
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Before resolving the issue how the issue put it has a resolved. Please provide the procedures of refund in your organisation. Kindly don't put the resolved until and unless issue is resolved.