[Resolved] Homeshop18 — complaint against order no. [protected] on[protected]

rkghcl

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have placed an order no. [protected] on[protected] for papaya facial kit combo by nutriglow. Make payment on line also for rs.999/-

I have received the said combo through xpress vm courier awb no.[protected] today.

I have opened the said box & found that except nutriglow products, all the items beauty products are 3rd class can't be use, as regards its bag for which in your advertisement told that its worth rs. 1000/ approx.

I have make a call to your customer care explain them about my concern / complaint & ask them to share the procedure to return back, your executive & senior officers told me that they can not do any thing for me.

I want to return back all the items which i have received today.

Please arrange to pickup for the same & ensure to refund my money asap.

Thanks & regards

R. K. Gupta

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Jul 16, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Jun 13, 2018

Updated by rkghcl Dear Mr. Rahul,

I have talked to your customer care executive & senior officer in this regards, but both the person are saying that this is company policy, they cant help in this matter.

I have also contact to M/s Nutriglow Cosmetics Pvt Ltd executive & their officer Mr. Srivastava.

Mr. Srivastava have suggested me to write you that their Company is agree to take back the deal.

You can talk them & revert me for further action.

Thanks & Regards

Verified Support

Jun 14, 2018

HomeShop18 Customer Care's response Dear Mr. R. K,

We apologize for the inconvenience caused to you.

As per our verbal communication, we would like to inform you that we are unable to carry out your request as this product does not qualify for Refund as this is a cosmetic product. These products cannot be returned if the reason for return is other than "defective" or "damaged". If in case of any further concerns or queries, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Comments

rkghcl

from Noida, Uttar Pradesh

Dear Ms. Meena,

Please refer our discussion over phone, wherein you are assuming that customer must be fully aware with your policy, your advertisments never had this point that these product cant be returned. How can a customer who is buying a product after watching a TV programme.

As per your TV Ad all the products are worth Rs. 5200/- approx. But these are not a worth of Rs. 700/-.
This a cheating with the customers, your ad are confusing, therefore I have to decided to returned this deal.

I have also contact to M/s Nutriglow Cosmetics Pvt Ltd executive & their officer Mr. Srivastava.

Mr. Srivastava have suggested me to write you that their Company is agree to take back the deal.

You can talk them & revert me for further action.

Thanks & Regards

Dev Krishanatry

from Noida, Uttar Pradesh

Mujhe shirt wapas karni h

Dev Krishanatry's reply, Jun 12, 2018

i have receive shirts in different color & design