[Resolved] Homeshop18 — complaint against scam calls, poor quality product, damaged product, missing freeview

mehra243

from Basi, Punjab

Address:	160030
Website:	HOMESHOP18.COM

Hi.. Pooja Mehra this side. I ordered for 35 pieces living room decor. Order No.[protected]

1st problem is same like others that how come in 3, 4 days my number got leaked to these ### scammers. I got call same for Tata Safari and cash price. You are not taking our complaints seriously. The data is leaking from your ###S courier offices. Because only they know which person order and for which address. We can sue you guys to badly against data protection act and i will take action against that for sure. We not that people who ignore and tolerate this kind of nuisance.

2. Product you sent is of too poor quality. Stuff and Lace from many sides is torn.Really disappointed.

3. Did not received any freebie that is 5 Cushion covers

4. Did not received any coupons (150+150)

5. When i complaint against this then your people took so casually that mam "These kind of call you should ignore". and when i told about freebie then they told that it there server not working can not take ANY COMPLAINT. You don't take any action but tell us to ignore. I don't trust your courier guys Your courier people are not safe for those who receiving products.If they can take our personal data they can do anything. You and we should not ignore these things. There are not only one but many flaws in your service. Are you guys that helpless that not able to track these ###S. I need prompt action on this asap. Contact No. is [protected].

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Jun 24, 2018

Complaint marked as Resolved

I got very positive and prompt response from Homeshop 18 and team.Very much satisfied with their support. Thanks to consumer complaints forum that forward my complaint to homeshop 18 and in very short period of time my issue got sorted out. Thanks a lot!

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

HomeShop18 Customer Care's response Dear Ms. Pooja,

Please accept our sincere apology for the inconvenience Caused to you.

We tried to connect with you on your registered mobile number, however we could not establish contact with you. Kindly share the convenient time to speak with you. Also in regards to your concern we would like to assure you that we announce the lucky draw winner's name on our TV channel and our website. We never ask our customers to deposit any money in an individual account. We would also like to inform you that we never share your information with any unauthorized external agencies/partners and we have this issue being investigated through government agencies. If in case of any further concerns or queries, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra