[Resolved]  Homeshop18 — Complaint for Shoes Replacement

Address:

Ghaziabad, Uttar Pradesh

Dear Team, I have purchased a Slenzer Shoes combo from HS18 on[protected] my order no is[protected] and after one month one leather shoes has damaged from Soul, I have raised concern to HS18 on[protected] and they assured me that the product is in under warranty of 3 Months and the same will be replaced with New Product and for that the complaint no is 96953297dated[protected] after 5 Days one of Executive Came to me and collect the Shoes Packet, After That I Have called to HS team to ask the status at least 20 Times and every time they told me that ur request is in under process and Plz Wait, Plz find all the complaint no[protected], 93996197, 98794707, 99036363, 99232599 and 9950379. On 15th April I have send a mail to [protected]@homeshop18.com, &edback.[protected]@network18online.com for the same issue and I have recd revert from Mr Neeraj and he confirm me that the partial Replacement for this product si not possible Plz Return the complete Combo and Mr Neeraj also confirm that His executive come to me and collect the same with 3 Days (I have Mail from Mr. Nerse pickup for this eraj) After 4 Days I have recd a from Mr Abhikant stating that the issue has been escalated to our concern team and till then the complaint will remain open and they also confirm that his executive come to me for collecting the Remaining product with in 2 Days After 2 Days(Today) I again call Mr Abhikant but he is not contactable then I call HS 18 Customer Care no and ask him to connect me with Customer Care Manager, Today I had word with Mr Naveen and they told me that we don't have any arrangement for reverse pickup from this address Kindly send the product to us then He will let me know the exact status. Now i am fedup with the serviced of the HS 18 and nobody is taking care of my complaint, I have regularly chasing these guys for replacement but they are not interested. Request you to plz look into this matter and Help me to resolve this Issue. Regards Sourabh @[protected]