[Resolved] Homeshop18 — DEFECTIVE PRODUCT COMPACT SPIN MOP

naipale789

from Vasai-Virar, Maharashtra

Address:

Mumbai City, Maharashtra

I PURCHASED THE ABOVE PRODUCT IN THE LAST WEEK OF SEPTEMBER WITH 3 MONTHS WARRANTY BUT AFTER 2 TIMES USAGE, THE PRODUCT BROKE SO I ASKED THE COMPANY FOR SERVICING AS IT WAS UNDER WARRANTY PERIOD BUT SINCE OCTOBER THE COMPANY GIVES EVERYTIME NEW COMPLAINT NO. TO RESOLVE MY COMPLAINT AND NO ONE CARES TO CALL ME BACK SO EVERY TIME AFTER A SPAN OF 2-3 DAYS, I CALL THEM BUT THEIR REPLY IS THAT THEY WILL PROVIDE ME NEW SERVICE CENTRE NO. WHO WILL CONTACT ME BUT THE SERVICE CENTRE NO, WHICH THEY ARE PROVIDING ME IS ALWAYS SWITCHED OFF. I AM A REGULAR CUSTOMER SINCE LAST 5 YEARS BUT THE CO, IS NOT BOTHERED TO REPLACE/REFUND MY PRODUCT. AND THIS IS NOT THE FIRST TIME, EVERY TIME THEY DELIVER DEFECTIVE PRODUCT WHICH MAY BE AT THE TIME OF PACKING. MY MOBILE NO. IS [protected]. NOW I HAVE DECIDED TO FILE A COMPLAINT UNDER RTI.

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Aug 14, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Nov 17, 2014

Updated by naipale789 yesterday on 16.11.2014 i filed the above complaint against homeshop 18 and i received a call from a guy mobile no. [protected] yesterday night onlyclaiming executive from Homeshop for refund of rs. 1800 for my product and asked for my ATM Debit Card No. but i denied to give him the no. Again I received a call from mobile [protected] kasif in the morning claiming homeshop 18 executive and asked for my ATM Card No. for refund but still I denied by he insisted to provide me only ATM Card no. without asking for pin No. and confirmed that it is safe so i provided him my ATM Card No. and Account No. not my pin no. but to my surprise immediately i got msg on my mobile that my card has been swiped from POS machine totalling to Rs. 15000 (swiped card 16 times). Now if i have complained in this site, i wanted to know how come this msg has gone to fake persons claiming homeshop 18 executives and you are saying that this is the most trusted and popular consumer website. I want my money back or i vl raise the complaint in RTI and in consumer court. pls resolve my issue.

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

Warm greetings from HomeShop18!

Apologies for the delayed response! With reference to your above complaint we hope the same has been resolved.
Regards,
Team- Homeshop18