[Resolved] Homeshop18 — defective product given and still not exchanged

Monika Pankaj Sharma

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	Homeshop 18

I had ordered a sewing machine from this site the order was delayed by homeshop 18 people also the product was defective on that very moment when i recieved the product raised a complaint with the website no clear response was given by them. Waited for a month instead of refunding me the amount they guys called and told me that it will not be refunded you have to use the same product. And starts explaining the procedure to use the same. I want my money back from them. I have all the details with me . My order no was [protected].

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Mar 5, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

HomeShop18 Customer Care's response Dear Ms. Monika,

We regret the inconvenience caused to you.

We would like to inform you that we have registered your complaint. Your complaint number is HS[protected].You shall receive call from Felix Customer Care Team within next 72 hours and they would assist you to resolve the problem.

Thanks & Regards,
HomeShop18