[Resolved]  Homeshop18 — defective product sent - now not replacing

Address:	New Delhi, Delhi, 110085
Website:	www.homeshop18.com

Home shop18.com - order i d: [protected]

I have purchased a sweat shirt from this company online. They have sent me defective sweatshirt. I was out of station so was not able to try it within 2 days. After that i saw that the product is defective and not wearable at all. So i requested them a complaint on phone but they denied by saying that you have to complain within 48 hours of delivery. I was not aware of that fact and also due to some circumstances i was not able to try that before. The company has send me defective product and now do not replacing it.

Order i d: [protected]

I want my money back as you can't cheat customers by sending defective products.

I can understand that if by any reason the customer do not like the colour or other style after receiving it then the policy of 48 hours works.

But for defective product how can they say that we have 48 hours policy. As per rules company cannot sell defective products to customers and no policy of company can stop customer's right from taking his hard earned money back which company has taken by cheating on him through sending defective product by taking cover behind there policies.

Defective product is always allowable to be replaced or money has to be returned.