[Resolved] Homeshop18 — defective product supply

dpk389

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have making an online order for Singer Snack Maker having order no.[protected] Sub Order no.[protected] dated 17.10.2018 to Home Shop18, after twelve days received the above product then same day evening I have start these product but above products not working properly and corn started to burning.

Further I have call to Home Shop18 customer care and inform the all above problem with machine and demanded for taking replacement or return the above product but Home Shop18 denied for return and advise to us please call/visit the service center for repairing but I totally denied and said that I have not used it once and it needs to be repaired. Therefore, it should be return back as soon as possible.

Today again mailed to Home Shop18 by us with Singer Service Center contact number for repairing.

Therefore requested you to please look this matter and give the proper resolution.
Thanking you,

Deepak Kumar
M.No.[protected], [protected]

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Nov 13, 2018

Complaint marked as Resolved

Home Shop18 has been refund against these order. Thanks Consumer Complaints

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

HomeShop18 Customer Care's response Dear Mr. Deepak,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that the product “Singer Snack Maker” you have purchased comes with 1 Year Manufacturer Warranty which is effective from the date of order booking. Since the product is under warranty, we request you to kindly call your Brand (Singer) Customer Care Team in getting your issue resolved at the earliest. We would also like to inform you that we would be able to arrange the call back from brand for better assistance for same.

Please find the details below:

Brand Customer Care Number [protected].

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Nov 03, 2018

HomeShop18 Customer Care's response Dear Mr. Deepak,

Please accept our sincere apology for the inconvenience caused to you.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly allow us 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Nov 12, 2018

HomeShop18 Customer Care's response Dear Mr. Deepak,

Please accept our sincere apology for the issue you had to face related to the refund.

As per our verbal communication, we would like to inform you that your Refund worth INR 849/- has been processed dated 11-Nov-18.

Henceforth we would request you to contact your bank for more information.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra