[Resolved]  Homeshop18 — Delivered defective product

Address:	Gautam Buddh Nagar, Uttar Pradesh, 590006
Website:	Homeshop18.com

I have purchased a product electric Master cook ( a tandoor) The product was delivered on 24th may order no:[protected] the product is used to grill food stuff which has 2 heating coils one at the upper portion and another at bottom, after using the product for first time ever since then product when was opened after a week for cooking the bottom heating coil of the product is not heating (not working) when I complained about this to Homeshop18 they are asking to contact Mastercook service center which is situated at Delhi, and when i contacted the service center they are saying they will send me the coil to Belgaum (Karnataka) and have to get it fixed from a local mechanic shop, and I have to bear all the coil fixing expenses, I questioned about this to Homeshop18 asking them why should I pay the fixing expenses of coil and requested to replace the Product since it is only used once but their customer executive called Shweta is saying " tumhe kiradh te waqt after sales service ke baare me kyun nahi pucha" why you didn't enquired about after sales service before purchasing " well when the product is broadcasted on TV for long hours they do not speak about after sales service and don't mention any terms and conditions at the point of sale. and when the product was delivered it did not contained any terms and conditions card Now they are saying that we are not going to replace the product as per their policy it is replaced within 48 hours and they are not concerned about the after sale service. My question is that if any mishaps happens causing by the defective product who is responsible for it? service center or Seller (Homeshop18) my only request is to refund the money 2000 I.e cost of the product