[Resolved] Homeshop18 — faulty mobile phone sent refuse for refund

Dibyalok

from Mumbai, Maharashtra

Address:

827006

My sister ordered (order numbera[protected]) swipe mobile phone on 29thmay received on 6 June ‘18 from home shop 18 which has a heating issue .These electronic items are build by cheap Chinese products which leads to mobile blast . This phone gets heated within30 mins as soon as phone gets connected to charging point. To get a resolution I called home shop 18, After connecting to Customercare they said they will not refund for the damaged product. If the product is faulty homeshop18 should be responsible for refund.

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Jul 25, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

HomeShop18 Customer Care's response Hi Dibyalok,

We apologize for any inconvenience this might have caused.

This is to inform you that we tried to contacting you on your phone number, however you are not available. We request you to kindly contact us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shubhra Singh