Homeshop18 — fraud/cheating by the homeshop18

Address:

New Delhi, Delhi

My wife Mrs. Anurag Kumari had booked collection of 5 designer printed dress materials on homeshop18 on 5/4/2015. Order number was[protected]. the product was delivered on 7/4/2015 after payment of Rs. 1999/-. But after opening of the packet, it was observed that two of the dress material was defected which was reported by my wife on same day 7/4/2015 to the customer care executive of homeshop18 who advised to pack all the five dress material alongwith a complaint letter inside the same packet and stated that they will collect it either for replacement or for payment of amount after cancelling the order. the packet containing all the five dress material alongwith a complaint letter inside was collected from my residence on 15/04/2015. but after two/three days, the officials of homeshop18 called my wife and told that they received only two dress material inside the packet. thereafter, i and my wife has talked several times to their customer care officials but they are only saying that they received only two dress material, whereas we had packed all the five dress material in the packet. they are not ready to either return the amount or deliver the replacement. in such a situation, we are totally unable to get the return or replacement. we are totally unable to understand that where we have returned all the dress material, then why they received only two out of five. now, they are making me a lier. i am a gazetted officer with government of india. i feel that it is a hidden source of income of this company or their officials or otherwise. finally, i left hope to get my amount of material back and told them to keept the amount/material with them.