[Resolved]  Homeshop18 — i got wrong product and that was damaged and its more than a month i havent got my refund

Address:

Kolkata, West Bengal

hi i had ordered toni and guy refresh it shampoo 200ml (my order no is[protected]not only i received the parcel late but to my shock it was not the product i had ordered and the other shampoo which i got for for wavy hair(i dont hv wavy hair at all) was totally damaged.they asked me to return it.i couriered them back immediately and i got a call tht they hv received the wrong damaged product and they are investigating the matter.its almost a month i had ordered it but they just giving excuse, the product was ordered on Friday, March 27, 2015 i recieved it on April 07, 2015 (they promised 3 working days but i received it much later) since then i am just trying to follow them up all i hear is just excuse.the product cost was 949 + courier charges. plz help me thanks and regards neelu agarwal