[Resolved] Homeshop18 — I'm complaint against poor service and product | |
I am complaining about my 2 order which were ordered on 3rd nd 4th april but till today i am not get actual product.. 1st order is portable silai machine order no.[protected] nd sub order no.[protected] nd 2nd order is lotus whiteglow kit order no. [protected] nd sub order no.[protected]. Firstly i got the incomplete product and i am complaining aabout the thing customer support no.[protected] every time just told me wait for 24 hours nd 48 hours but after that hours they again told the same things. 1st tym when i received portable silai machine i am complaining that in the box there is no incomplete (18pcs thread) item nd led bulb is damaged they told me to replace and after replacement got same incomplete nd damaged product. Regarding lotus white glow last tym nd this tym lotus white glow 25 spf got 40 gms instead of 60 gms nd this also received one fantastic things i. E loyalty bonus got a blank paper. Homeshop 18 is worst shopping channel nd intention of the homeshop18 is only harsh the customer. Till date they are not short out the problem. Was this information helpful? | |
Jun 1, 2018 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. Verified Support May 01, 2018 HomeShop18 Customer Care's response Hi Pratibha, We apologize for the inconvenience you faced related to the product. We tried to connect with you, however could not establish contact with you. In regards to complaint against[protected], We would like to inform you that we are arranging product reverse pick up within 2-3 working days from your registered address and thereafter will initiate the refund accordingly within 7-8 working days. In regards to complaint against[protected], We would like to inform you that we have already forwarded your concern to the concerned department and they are currently working on the same. We request you to please allow us 2-3 working days for resolution. For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Shubhra Singh | |
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