[Resolved]  Homeshop18 — incorrect product size received

Address:

560043

I had ordered a product "Peachy 3 Tops and 3 Jeggings" of "Large" size. Unfortunately each of the products have been received in different different sizes. 2 tops are L, and the other one is XL. 1 Jegging is M, and the other 2 are Small size. I called the customer care for around 10-15 times today to get this issue resolved. I also asked if I could get the correct size that I wanted, i.e Large for all tops and Jeggings, but they even denied that. The IVR is not working and I am not able to update my Account # details on the IVR correctly to claim the refund on my bank Account. I asked them to call me back since it is an STD call for me but they denied.

I liked the product, but the customer service experience is so frustrating and terrible I must say. Nobody even from the escalation team is able to help you or even consider your request. Please refund the FULL amount to the below bank details