[Resolved] Homeshop18 — leaking my personal information plus arrogant employee

60cents

from Dehra Dun, Uttarakhand

Address:	Aligarh, Uttar Pradesh, 202002
Website:	www.homeshop18.com

Initially i was getting message of delivery attempt failed for my order [protected] without any attempt of calling me, later i was texted and contacted by [protected] pretending himself to be homeshop18 employ having my name number and other personal information.
When i brought this into the consideration of hs18 employee he forwarded my call to his some senior mr. Navdeep who was arrogant as hell and asked me to take actions on my own and wasn't listening nor was ready to speak later and was only responding "achaa, hmm" when i tried to make him speak by asking question he simply said disconnect the call and call again to talk to other member.
Highly unethical, irresponsible and rude, and unprofessional kinda behaviour that too after a blunder of leaking my personal information to some unauthorized party!!!

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Dec 17, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

HomeShop18 Customer Care's response Dear Mr. Danish,

We sincerely apologize for the inconvenience caused to you due to the misbehavior of the Executive handling your call. We assure you that appropriate action will be taken against the said adviser as per the company's HR policy after going through the call recordings.

We would like to inform you that we tried to connect with you on your registered mobile number. However, we could not establish contact with you. In regards to your concern, Our concerned team is working on the aforementioned concern on a priority basis and also coordinating with our courier partners to expedite the product delivery. Kindly allow us 2 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Oct 25, 2018

HomeShop18 Customer Care's response Dear Mr. Danish,

Apologies for any inconvenience which you might have had related to any of our services.

As per our verbal communication we would like to assure you that we announce the lucky draw winner's name on our TV channel and our website. We never ask our customers to deposit any money in an individual account. Would also like to inform you that we never share your information with any unauthorized external agencies/partners, and we have this issue being investigated through government agencies.

In regards to your concern, Our concerned team is working on the aforementioned concern on a priority basis and also coordinating with our courier partners to expedite the product delivery. Kindly allow us 2 working days to get the shipment delivered.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Verified Support

Nov 05, 2018

HomeShop18 Customer Care's response Dear Mr. Danish,

We apologize for the inconvenience caused to you.

We would like to inform you that as per our system record your Order has been delivered successfully dated 29-Oct-18.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra