[Resolved] Homeshop18 — Missing product

Scarlett Brown

from Kolkata, West Bengal

Address:

736101

Dear sir,
I order vlcc facial combo from you guys. My order number is [protected]. I just got the delivery. You guys didnt send me the gold face scrub. That is the main product which i was looking for. When i called you guys the agent offered me Rs. 150 coupon. I dont need a coupon. I need that product. I order all the times from you guys. This time i m very disappointed. I dnt want any refund i just need that product for which i paid. Please send that as soon as possible.
Thanking you
Yours faithfully,
Sohini Dev
Phone # [protected]

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Mar 25, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Feb 20, 2017

Updated by Scarlett Brown Dear sir,
I order vlcc facial combo from you guys. My order number is [protected]. I just got the delivery. You guys didnt send me the gold face scrub. That is the main product which i was looking for. When i called you guys the agent offered me Rs. 150 coupon. I dont need a coupon. I need that product. I order all the times from you guys. This time i m very disappointed. I dnt want any refund i just need that product for which i paid. Please send that as soon as possible.
Thanking you
Yours faithfully,
Sohini Dev
Phone # [protected]

Verified Support

Feb 20, 2017

HomeShop18 Customer Care's response Hi Scarlett,

Apologies for inconvenience caused! We have forwarded the issue to our concerned team and will get back to you shortly with an update.

Regards,
HomeShop18

Verified Support

Feb 22, 2017

HomeShop18 Customer Care's response Hi Scarlett,

Our sincere apologies for inconvenience caused! We have messaged partial GC worth INR 150 on your registered mobile number as compensation against missing product.

Regards,
HomeShop18