Homeshop18 — MONETARY FRAUD BY Homeshop18 - Order no.[protected] / sub-order no 65101377

shantanu1081

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Placed an order with homeshop18 for prestige omega handi 4lt on 19.10.2013, paid via credit card (Rs1130). Received 2.5 lts handi on 22.10.2013. As we had received incorrect product I called up HS18 to inform. I was asked to courier the product back to HS18. DULY DONE. POD scan sent on 5.11.2013 as requested by HS18. Received an sms from HS18 on 6.11.2013 that there has been a slight delay in delivery of the replacement product and same will be delivered in 3-4 working days. i have been waiting for the replacement product till date i.e. 20.11.2013. I call HS18 customer care[protected] twice everyday. In the morning i am informed to wait till evening and in evening i am informed to wait till next day. Each time rep tells me a different story, for e.g. I am asked to send POD till date which was sent on 5.11.2013. Utter nuisance and MONETARY FRAUD by HS18. They have got the money and now don't bother to deliver the replacement product.

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Shantanu,

Please accept our apology for the loss of service and delay.

Replacement is under process with Order #[protected] . The same will be shipped within next 24 hrs.

Regards,
Homeshop18 Online Support

shantanu1081

from Noida, Uttar Pradesh

Hilarious attempt by homeshop18.

Its like making fun of the customer.

THE ORDER IS WRONG AGAIN.

We received the replacement order today i.e. 23.11.2013 and again it is the wrong product. Had ordered and paid for 4lt prestige omega handi and received 2.5lts handi..

FRAUD COMPANY AND FRAUD PEOPLE. THIS COMPANY SHOULD BE CLOSED DOWN!!