Dear Sir,
Already many time - email, reminder - I, II, III - FINAL AND phone from aprox one month but no any response and every time wrong commitment and made the fool . No any response.
I am very frustrated from Ist day received mobile through courier. At the same time, complaint to customer care regarding mobile return. Ist day to till date, many time discussion ( aprox. 20 time ) your customer care but no satisfication reply, every time reply me that mobile return us from any courier and no pick up service from our end. At the time of booking of mobile, tell me that if you want to return then pick-up from our end .Then 7-8 round to courier - blue dart, over night, Dtdc etc. but no services of courier . Then call to your customer care then reply me that send from post office - speed post . Then 2-3 time visit to post office but reply from post office that no any responsibility and tell me that before the speed-post, covered with seal and insured the parcel and at the time of moving than there is no sound when zig zag and any moving the parcel.
As per your customer care and courier that no services then after commitment from your customer care regarding pickup from your delhi office address but no person visit in my office for pick up then call you that reply me - no pick services . Every time, different reply me from your customer care - two person commitment of pick up and two person reply that no pick up service. Already discussion with Ms. Ekta ji but no any satisfication reply . I am very frustrated last 15-20 days, why are you false commitment and why are made the fool of clients at the time of order . I am not satisfy of HOMESHOP18,
My office - Delhi Address ( already update in my complaint from book my mob. no. [protected] )
Rajeev Gupta
M/s Smc Global Securities ltd.
11/6 B, Shanti Chamber, Pusa road, Near Rajindera place metro staion, metro pelear no. 134
Delh- - 110005.
Product Detail
( ORDER NO.[protected], SUB-ORDER NO.[protected]
Custmor name : rajiv gupta ( kindly change - rajeev gupta )
book form mob. no. : [protected]
product : Sim phone - M6111
product datail : 31810665
Thanks & regards
RAJEEV GUPTA
mob. [protected], [protected]
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We sincerely apologise for any inconvenience caused..
Kindly note that reverse pick up service is unavailable in your area, hence request you to kindly return the product to us, we'll ensure tohave the courier amount reimbursed to you.
Regards,
Homeshop18