[Resolved] Homeshop18 — no redressal of complaint

Abhinav Saxena123456789

from Delhi, Delhi

Address:

New Delhi, Delhi, 110032

I've placed order with homeshop18 on 15 march 2018 0f super clean mop but have received faulty item against this order no.[protected]
Lodged complaint to homeshop18 on 18 march 2018 (Complaint no-hs[protected]
We have followed regularly for last week but till date we have not received any resolution from homeshop18 about our complaint.
I have annexed bill with this complaint.
Thanks
Awaiting for your reply

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May 10, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2018

HomeShop18 Customer Care's response Dear Mr. Abhinav,

As per our telephonic conversation, We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the problem/defect. Kindly mention the order number on top of the packing. We have arranged a reverse pickup of the product from your door step by Xpress Bees courier services. The courier advisor will come to you within 3-4 working days.

We value your association and assure you of our commitment to serve you better.

Thanks & Regards
Homeshop18