[Resolved]  Homeshop18 — No support in replacement of product within warranty period by Homeshop18

Address:

New Delhi, Delhi

I had purchased JBL earphones which went bad within the year of warranty.Service center refused to service it & asked me to find out the seller & go to them.On 20-May-14 I sent email to customer support asking for the information & guidance on how to avail the warranty.An automated email gave me a Request #473150 & assured of a revert within 2days.No reply came.2weeks passed & no reply came, I sent multiple emails within the next week.Not even an automated reply came?! I called customer support multiple times in June;I was assured by Mohommad kamil that they'll revert, but none did.Next time Abhishek who called himself floor supervisor assured that technical team would call me, but no one called.Then shivam who said he was the team leader assured that they would give me a resolution but none was given.Then vishal who said he was the Senior floor supervisor that he will get JBL service representative on call the next day for resolution it's been 10days, now warranty period expired but I have still not got any resolution. For the past 40days not once has anyone from Homeshop18 ever called me to ask if my problem my resolved, what are they doing to resolve it, on top of it false statements such as my number was not reachable, I didn't pick the call etc. are being written and forced on me as an explanation when around the same time I have received calls on my phone.I want my faulty earphones to be replaced by new one and homeshop18 penalised for such ignorant behaviour!!