Homeshop18 — Not returning my money back from so Long

Address:

New Delhi, Delhi

As i have ordered cristal nonstick 6 pcs set on 18.10.2013 (Order no.[protected] and i have received the order on 21.10.2013 but immediately after received that order i found 2 pieces were damaged. So i have complaint for that on the same day via complaint no. 88776915. At that time they told yes it will replaced but even after so many days gone but nobody has come to collect the damaged pieces, they after so many calls and follow ups the guy came and took that pieces on 27.10.2013.And that time they told we will get the fresh piece within 3 days. But Homeshop 18 is really a cheater we were kept on following day by day and the executive every time give assurance that you will get soon...you will gat soon, but really didnt get any thing. These guyzz actually even dun know the history of the complaint. Every time we call we have to tell the complete story. Some time they told that you will get money back as stock is out of order and some time they told that you will get fresh piece. As per my last conversation on 18.10.2013 their supervisor give assurance to me that you will get the chegue of Rs. 800 by 22.10.2013. And as as its 22.10.2013 today and i have got nothing, and when i have argued with the executive he disconnected the phone We really got depressed from their service and the executive not even replying in positive manner, they threaten that speak properly or we will disconnect the phone line. Home shop 18 is complete FRAUD...I just want my money back.