[Resolved] Homeshop18 — ordered two items but received only one

Asim7k

from Channarayapatna, Karnataka

Website:

Homeshop18

Hi, i ordered for pack of 2 double bed mink blankets by harisons homes brown+blue[protected] on 15/11/2018
But recieved only one blanket (Brown). We have already paid rupees 1550.
Called your customer care but they are not giving proper response, wrote email but no response. Its a mistake from your side, kindly send another blanket (Blue) or take your item back and refund our money. It was a very bad shopping experience, will think 1000 times next time before buying anything from homeshop18. Hope you will resolve this as early as possible.
Order no: [protected]
Complaint no:hs[protected]

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Dec 14, 2018

Complaint marked as Resolved

Complaint has been resolved but homeshop18 took more than 15 days to resolve the issue. Recieved the parcel containing two blankets as replacement on 13th december 2018 and got this email from homeshop 18: Greetings from HomeShop18! This is with reference to your e-mail dated 5-Dec-2018 in regards to the status of your Order number 1028112101. Please note that the said order has been dispatched for your desired address through Courier: Xpress Bees, AWB number: 1357618660979, Dated: 8-Dec-18 and shall reach you in next 2-3 working days.

HomeShop18 customer support has been notified about the posted complaint.

Dec 02, 2018

Updated by Asim7k Homeshop18
New complaint no: HS[protected]
Order no: [protected]

Verified Support

Dec 04, 2018

HomeShop18 Customer Care's response Dear Ms. Asim,

Please accept our sincere apology for the inconvenience caused to you.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know your alternate number and good time to speak with you by replying us or you may also choose to contact directly on the undersigned phone number mentioned below from Monday to Friday between 10 AM to 6 PM.

Thanks & Regards
Team Homeshop18
Meenu Malhotra
[protected]

Dec 06, 2018

Updated by Asim7k Please reply, What is the status of my complaint ? You are taking too much time to solve the issue.

Order no: [protected]
Sub order no:[protected]
First Complaint number:HS[protected]
New complaint number : HS[protected]

Contact person: Nisarahmed
[protected]
[protected]