Homeshop18 — Poor light of led alpha bulbs

Address:	110074
Website:	www.homeshop18.com

I ordered for a set of 10 LED alpha bulbs on 09 Jan 16 after watching an add of homeshop 18 on my TV. Subsequently, I received the product vide order No[protected] on 09 Jan 16 and paid Rs. 970/- in cash. After opening the packet, I tested the bulbs and find all ok. But, I found one strange thing that leave the 9 wat bulb behind, the light of 12 Wat bulbs is very -very poor in comparison of the 7 Wat LED bulb which I bought from Delhi Govt stall @ Rs. 93/- per pc. Immediately, I rang up to Home Shop18 and tell about the light problem. I spoke to Mr Gourav, Mr Saurav & Ms/Mrs Jyoti and further to higher executives also for the same. But I got only one answer that they can not help in this case. Neither they will take the product back nor will provide any alternate in lieu of my Rs. 970/-. I am totally unhappy with the response and the attitude which they have shown. I am making a request that either I may be provided with a better light product or an alternative product in lieu of my money. This type of service is being provided online by HomeShop18 to cheat the customer very easily. Please intervene and resolve my matter at the earliest. Waiting for a positive response. Thanks.