[Resolved]  Homeshop18 — Product deliver a fake (Pathetic)

Address:Mumbai City, Maharashtra

Hello Consumer Team, I am Sameer Mhatre from Mumbai, I recently shop a product (Mafatlal Denim Jeans) thru online HomeShop18 on 9th Aug 2014. It was deliver to me on 15th Aug, I tried that product on 29th Aug as of Ganesha Festival. The Mafatlal denim jeans is so pathetic that even a local street jeans is much more better. The jeans is so worst and rough that while wearing it for 1st time I had scratch on skin of my legs. This jeans is not even a denim jeans such bad one that no one can wear it for 5-10 mins. I called up the customer call center, but keep on ignoring and keeping the phone call on hold for long time. Written an email but there is no response from them. After calling them they said our policy is different and You are meeting the policy so we cant take the product back and cant refund the money. The only mistake done by me was i trusted the Brand name (MAFATLAL) and Seller name (HOMESHOP18). both have cheated the customer and selling the fake jeans product . mhatre.[protected]@gmail.com 91 [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
HomeShop18 customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sameer,

Sincere apologise for the inconvenience caused.

Any such issue should be reported within 48 hours of delivery as per return policy.

Sorry to inform that refund/replacement is not possible as the issue was reported after TAT.

Regards,
Homeshop18

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HomeShop18
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    3449
    Pending
    350
    Resolved
    2012
    HomeShop18 Website
    HomeShop18 Address
    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    View all HomeShop18 contact information