[Resolved] Homeshop18 — received damage prestige induction cooktop and handle broken of patila

Mohit2189

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I have booked a induction cooktop on 08. November 2018 and the damage cooktop was delivered on 20 november 2018. We have received damaged induction cooktop & handle broken of patila. We did not notice this defect on that time.

But when i called in homeshop 18 customer care center then they told me that we can not do anything.

My order no is : [protected]

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Jan 7, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

HomeShop18 Customer Care's response Dear Mr. Mohit,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that as per our records, we do not see any complaint filed in our system related to your Order and hence we are unable to provide you any resolution. Please be informed as per our company policies we can process a request for refund or replacement only if our customer contacts us within 48 hours from the date of delivery of the product.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra