[Resolved] Homeshop18 — receiving fraud calls

Vandita21

from Rajkot, Gujarat

Website:

www.homeshop18.com

I had ordered a vlcc kit from them. But within 12 hours i got a fraud call ([protected]) who was knowing my order and address detail. He told me that i have won a jackpot prize to which i showed no interest after which he started talking dirty to me.

On calling customer care (After waiting for 15 mins for their busy executives to attend a call), their response was that they already knew that there have been several complaints of data leakage from their site. All they told is "hum maafi chaahte hai!" if these people know their website is leaking customer's privacy data, they could have stopped receiving orders from website/mobile app. But they don't want to stop making money!

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Jun 7, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

HomeShop18 Customer Care's response Hi Vandita,

We are sorry to hear that you had to face such issue, We would like to assure you that we announce the lucky draw winner's name on our TV channel and our website(Link -https://help.homeshop18.com/hc/en-us/categories/[protected]Promotions-T-C-and-Winners). And we never ask our customers to deposit any money in an individual account. Would also like to inform you that we never share your information with any unauthorized external agencies/partners, and we have this issue being investigated through government agencies.

For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Shubhra Singh

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Comments

anuradha Khatri

from Mumbai, Maharashtra

I have placed an order from HS18. But within 12 hours i got a fraud call ([protected]) who was knowing my order, name and address detail. He told me that i have won a jackpot prize. I called to customer care (After waiting for 15 mins for their busy executives to attend a call), their response was that they already knew that there have been several complaints of data leakage from their site.
The customer care is not taking any responsibility for such fraud call and data leakage. I m going place a complain against HS18 to cyber cell