[Resolved]  Homeshop18 — Refund against order no. 96976731

Address:

New Delhi, Delhi

I had placed an order for combo offer of 3 Tunics and 2 leggings by Vvoguish for Rs. 1599, on 19.02.2014 and the order no. was[protected] for cash against delivery. However, the product was received on 24.02.2014 but the same was returned for replacement due to different size of tunics ordered for and complaint no. was 96976731. The customer care intimated that replacement is not available, hence another order for an amount upto 1599 with adjustment upto 200 may be ordered. an order for a set of cassrole and towel set with combined amount of Rs.1799 was requested but in the mean time I received a message stating that refund cheque of Rs.1599 is under process. I immediately called up customer care and categorically stated that I don't have any bank account and no cheque should be issued against my name and if replacement order is not possible then the cheque may be issued in the name of my husband i.e. Mr. Hukum Chand. On receiving another message for refund cheque, I again told customer care that cheque should be issued in the name of my husband only i.e. Mr. Hukum Chand. But to my surprise, I received a cheque no. 319795 for Rs.1599 drawn on Yest Bank in favour o[censored]sha i.e. in my name. I have suffered extreme harassment by placing on order with Homeshop18. It is not understood that despite clearly stating that cheque should be issued only in name of Mr. Hukum Chand, I received cheque in my name. this is pathetic customer service. Your customer care told me an email at [protected]@homeshop18.con and send scanned copy of NOC from me to issue cheque in name of my husband along with photo ID. which I did and received request number #406088 on 12.03.2014 and ensured to take up the matter but till date no action has been taken. when again contacted customer care, they told me to send NOC letter and photo ID of my husband through courier. which i dispatched on 21.03.2014 and the same was delivered next day. When I contacted customer care on 27.03.2014 they said no such courier is recieved . Now I am extremely frustrated with the refund process . Kindly help me to get the refund amount of Rs. 1599. Usha