[Resolved] Homeshop18 — refund not yet initiated

Shruti Mertia

from Gurgaon, Haryana

Address:

Kolkata, West Bengal, 700157

My wrong product delivered was picked up after complaining at consumer forum on 29th August only and now the refund cheque is due to come since then being asked at the costumer service desk they are saying that the cheque was dispatched in 7th of September only if that so then where the cheque is ...
Coz I didn't received it and if they had not dispatched then making the fool of the customer...
A real shameful act by such a reputed company who is selling so many products with so many customers attached...
Please help me in this regard to get my refund back...coz it's high time that I am facing the issue first the proudct pick up and now refund...
My mobile numaber is [protected]

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Dec 4, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

HomeShop18 Customer Care's response Dear Ms. Shruti,

We apologize for the inconvenience you faced related to the refund.

As per our verbal communication, we would request you to please allow us 7-10 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav

Verified Support

Oct 12, 2018

HomeShop18 Customer Care's response Dear Ms. Shruti,

We apologize for the inconvenience caused to you.

We would like to inform you that we have Dispatched your Refund Cheque worth INR 899/, and you may expect the delivery of your cheque within 7-10 working days at your door step.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Anju Yadav