[Resolved] Homeshop18 — refund of incorrect item delivered

SejutiSanyal

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700040
Website:	Homeshop18

I ordered a multicolored lehenga from homeshop18 in the beginning of january this year but got an incorrect item delivered in the first place. For the second time when i asked for a replacement, again i was given an incorrect product. So now i want the refund in my bank account against my order no-[protected], sub-order no[protected]
Product details-multicolored lehenga[protected].
I had registered several complaints at homeshop18 yet no action is being taken and i have been put up on hold.

Regards,
Sejuti sanyal

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Apr 4, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

HomeShop18 Customer Care's response Dear Ms. Sejuti,

We regret the inconvenience caused to you.

We would like to inform you that we tried reaching you on [protected] for processing your complaint HS[protected] however could not connect properly with you.

We request you to call us back on[protected] between 09:30 am to 6:30 pm within 48 hours. In case we do not receive a call back from you, our system will automatically close your complaint.

We value your association and assure you of our commitment to serve you better.

Thanks and Regards,
Homeshop18