[Resolved]  Homeshop18 — Refund Product not picked up for return (8th Day) in progress

Address:

Indore, Madhya Pradesh

Dear Team, I have ordered one product (BSNL Panta Tab-Rs.5999) on Homeshop18 by calling their customer care on 24th May'4 and cancelled product on same day and took confirmation as well of cancellation by 2 agents, however product came to our home and money was paid by brother as he was at home, (31st May'14) same day i called up and asked call centre that product is not fulfilling my requirements and i want to refund same, cc agent told me to pack same and courier guy will come in 48 hrs and will collect same and within 7 days you will get refund in form of cheque, today is 8th june and till now no courier boy has come to collect the product from us, i have called several time at their call centre and every time thay gave me assurance that same will be collected by today evening but no one senior than agents are coming on call to give me satisfactory answer- I want to raise a strong complaint against homeshop18 and call centre operation for falsification and wrong commitments