[Resolved] Homeshop18 — set of six designer kurtas (product code[protected]

Sumadhu

from Chennai, Tamil Nadu

Address:

560054

I placed an order on 10th september 2018 for the above namely six designer kurtis for a total of rs.1, 550/- which is inclusive of delivery charge (Attached is the image of the order of my choice). I received the package on 14th sept at around 3:45 in the evening, but the the items were not what i ordered. I had made a complaint regard this complaint # hs[protected] against order # [protected]. Inspite of repeated phone calls and emails, there is no proper response from homeshope18. They want me to return the wrong product first and only then they will send me the items ordered by me. Is there any logic in this?

Please send the right product ordered by me and i will return the wrong package sent by you.

Sudha. S. Kishore

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Oct 18, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

HomeShop18 Customer Care's response Dear Ms. Sudha,

Please accept our sincere apology for the issue you had to face related to the product.

As per our verbal communication, we would like to inform you that we'll be able to process your complaint as per company policies.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

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Comments

Shradha Jolly

from Gurgaon, Haryana

Sir I have booked one above order but sorry to state that your courier in delhi named Gati Courier cont. No.[protected] is a below standard courier. As without coming to my residence they say that address is in complete. So please cancel their contact. Pradeep [protected]