[Resolved] Homeshop18 — short supply and not providing refund

[Resolved] Homeshop18 — short supply and not providing refund

N NIPLArun from Chennai, Tamil Nadu

I placed an order (order no. is [protected] & Suborder number[protected] with Homeshop18 on 13 June 2018 for two numbers Swipe Konnect Prime 4G Dual SIM Android Mobile Phone (Product Code:[protected] each priced at Rs. 3399/-. Total order value is Rs. 6, 798/-. The order was delivered to me on 18 June 2018. Homeshop18 delivery team insisted me to pay only cash. Hence, I paid Rs. 6, 798 and received the order. After opening the box, I found that there was only 1 phone instead of 2. Immediately I spoke to Homeshop18 and raised a complaint as attached. Since then, Homeshop18 is giving me some reason and not delivering the short supply of 1 phone nor providing me the refund. Hence, I kindly request you to intervene in this matter and give necessary instructions to Homeshop18 to have this resolved IMMEDITELY. Thanking you, Arun +1 photos Was this information helpful? No (0) Yes (0)
Aug 22, 2018 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. Verified Support Jul 20, 2018 HomeShop18 Customer Care's response Dear Mr. Arun, We apologize for the inconvenience you faced related to the product. As per our verbal communication, We request you to allow us 2-3 working days for better assistance. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team Homeshop18 Meenu Malhotra Jul 20, 2018 Updated by NIPLArun First, thanks to Indian Consumer Complaints forum. Yesterday I lodged a complaint with you and today I received a call from Ms. Meenu Malhotra of Homeshop18. She informed that this issue will be resolved within 3 working days. Hoping this will resolved, I thank again.
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NIPLArun

from Chennai, Tamil Nadu

Would like to rate after the issue is resolved.
Surprising! for the first time Homeshop18 called me today (after I lodged this complaint on 19 July 2018).
Ms. Meenu Malhotra called on my mobile phone and gave the same kind of assurance as I am getting by email.
Definitely, this progress has only because of the intervention of this Indian Consumer Complaints forum.
Shall definitely update after resolution of this long pending issue.
Thank to Indian Consumer Complaints forum.