[Resolved] Homeshop18 — we did not receive 78pcs of dinner set

Sumit Satija

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I Sumit Satija ordered a 78pcs of DINNER SET BLUE COLOUR in the month of October before diwali and we receive the order after diwali but we receive RED COLOUR in which one plate is defective we call them to change the colour and they take that back . Now its 5th December we didn't receive our order this is not the way to treat the customer if we didn't receive this order with in 2 days then i will complaint at CONSUMER COURT. In fact we call your Executives daily and they all said we will forward your mail and we deliver your order. But nothing happens. Sumit Satija [protected] 1135/11 Govindpuri Kalkaji New Delhi 110019

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Aug 14, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Sumit,
Thank you for contacting Home Shop18
We understand your concern with the order delivery and apologize for the delay. We regret to inform you that due to delivery issue the order have returned to origin; hence we are unable to re-ship the same.
We would like to inform you that. Refund will be initiated. Cheque will be dispatched and the same will get delivered within 7-10 working days.
We sincerely apologize for the inconvenience caused and we are constantly striving to provide best services to our customers.
Regards,
Team- Homeshop18