Homeshop18 — Wrong product delivered/No refund as promised

Address:Bangalore, Karnataka

Dear Sir/Madam, , , I had ordered pink color anarkali suit thru homeshop18 but I received the wrong product which is black in color.I checked the product a week later as I met with an accident and once I logged a complaint they are telling that the amount cannot be refunded though its not my mistake.Kindly look into this matter.
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HomeShop18 customer support has been notified about the posted complaint.
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Comments

Dear Reshma,

We sincerely apologise for any inconvenience caused.

As per the conversation, request you to kindly return the product, will have the refund processed.

Regards
Homeshop18
Dear smhsn18,

These promises have been made since a long time but I had no result.Kindly let me know by when the product will be picked up and by when I can receive the refund.

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