Homestore365 — receiving fake product and no customer service response

I had ordered a veet 5 in 1 trimmer against which i received a duplicate product by the company sweet trimmer. Now they are not answering the call and not assisting us for refund. Its really bad when you trust some one and they make a fool out of you. I would request them to return my order and give them the refund or else provide me with the original product. I checked online and the company of which they have provided me with is barely of ₹500 on other websites. If i wanted that i would have ordered from there for a cheaper rates this is fraud. I want a refund asap.