Honda — activa 5g deluxe

Address:

roop leasing & finance pvt ltd , sector-3 rohini delhi-110085, New Delhi, Delhi

Dear honda team,

I purchased activa 5g from rohini honda sec-3 dated on[protected]
I get first service done in rithala honda & i reported below three issue on dated.[protected]

1. Lock issue.
2. Mirror loose issue.
3. Average issue.

In first case they replace lock but i found some scratches on its body after some time the lock issue occurs again.
I raise complain again in rithala honda service center & again they replace lock next week. But after 2-3 days but lock problem occurs again 3rd time & i l again complained in rithala honda. They told that problem is from vendor side and ask for some time an tell as they will get new lock they will replace same. It takes 30 to 40 days to replace for third time.

One day scooty engine suddenly off on the road and i was unable to start scooty. I complain in rithala honda (Talk to ms. Priya) & they checked and found battery nut loose issue, after some time i heard some sound from back side of scooty & i get it check in rohini honda sec-3 & engineer checked & fixed the same.

2nd services also done in rithala honda (30-sep-2018) & reported below issue.

1. Headlight issue.
2. Left brake light issue.
3. Average issue.
4. Kick issue

After servicing i found one new problem created. While speeding up scooty. I got some sudden jerks regularly & head light & kick issue remains unresolved scooty not started smoothly through with the kick.

In total 4 month since i purchased my 5g activa opened 4 to 5 time & repaired.in every 2-3 weeks it creates new problem. So i have totally very disturbed, tired unsatisfied with performance of my new 5g activa.
# that the complainant has wrote several emails and contacted several time to the concerned authority but they do not reply on mail what they repair in scooty.
# we purchased activa 5g deluxe according to this they had to do insurance of activa 5g deluxe but they done the insurance of normal activa 5g.

So i kindly request you please replace it with new one or refund our money.

Ms. Pooja & priya from rohini service center also know all the issue. Now i can't bear these prob.

We submit this complaint on 8th may but by mistake we tag hero insist of honda.